Privacy Policy

1. Introduction

Lunarhalo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our AI consulting services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Submit contact forms or consultation requests
• Communicate with us via email or phone
• Engage our consulting services
• Participate in surveys or feedback sessions

This may include your name, email address, phone number, company information, project details, and business requirements.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

2.3 Client Project Data

During consulting engagements, we may have access to client data, business processes, and proprietary information necessary to provide our AI consulting services.

3. How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide consulting services
• Communicate about projects, updates, and service-related matters
• Improve our website and service offerings
• Comply with legal obligations
• Protect our rights and prevent fraud
• Analyze website usage and optimize user experience

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties.

4.2 Limited Sharing

We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure backup and recovery procedures

6. Client Data Protection

For client consulting engagements, we maintain strict confidentiality and implement additional security measures:

• Signed confidentiality agreements
• Project-specific access controls
• Secure data handling and storage procedures
• Data minimization practices
• Secure deletion of data upon project completion

7. Data Retention

We retain your information only as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Contact form submissions are typically retained for 2 years. Client project data is handled according to specific contractual agreements.

8. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Request data portability
• Withdraw consent where processing is based on consent

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website usage. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

15. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

16. European Privacy Rights

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the rights mentioned in Section 8 above. Our lawful basis for processing your information includes consent, contract performance, legitimate interests, and legal compliance.